A chat agent that serves your customers on WhatsApp and your website, in their own language
A customer messages at 11 p.m. asking where their order is, and nobody replies until morning. Or your team answers the same question a hundred times a day. A chat agent replies instantly, in the customer's language and dialect, and gets the request done instead of just passing it on.
- Working prototype in two weeks
- Runs inside the Kingdom
- Sensitive decisions stay with your team
How it differs from a traditional chatbot
A traditional chatbot gives you a menu of buttons, and anything outside it gets "Sorry, I didn't understand." A chat agent understands free text, typos and dialect, answers from your company's real information, and takes action inside your systems.
What it does
Understands customers however they write
Modern Standard Arabic, Gulf dialects, English, or a mix of both. It also understands voice notes and images.
Acts, not just answers
books appointments, tracks orders, opens return requests, updates addresses.
Sells
recommends the right products, sends payment links, and follows up on abandoned carts.
Knows its limits
if a request is sensitive or a customer is upset, it hands over to a team member with a full summary, so nobody has to ask the same questions again.
One agent across every channel
WhatsApp, your website, Instagram, Telegram and Snapchat, with the conversation carried across.
Examples by sector
| Sector | What the agent does |
|---|---|
| E-commerce (Salla, Zid, Shopify) | Order tracking, returns, product recommendations, abandoned-cart recovery |
| Clinics | Booking, rescheduling and appointment reminders |
| Restaurants | Orders, reservations and menu questions |
| Insurance & telecom | Repetitive enquiries, account updates and ticket creation |
Integrations
WhatsApp Business API, Salla, Zid, Shopify, HubSpot, Zoho, Freshdesk, and payment gateways.
How we build it
- 01
We gather your company knowledge
FAQs, policies and products.
- 02
We define what it handles
and when it hands over to a person.
- 03
We connect it
to your systems and channels.
- 04
A working prototype within two weeks
that you can test yourself.
- 05
Gradual rollout
starting with a share of conversations.
- 06
Continuous improvement
based on real conversations.
What we measure
FAQ
01Do I need a new WhatsApp number?
Not necessarily. We can connect it to your existing business number through the WhatsApp Business API, or set up a new one if you prefer.
02Can I see the conversations and step in?
Yes. Every conversation appears in one dashboard, and you can take over any of them at any time.
03Does it speak English as well as Arabic?
Yes. It replies in the language the customer uses, and can switch mid-conversation.
04Can it send marketing messages?
It can send campaigns to customers who have opted in, in line with WhatsApp's policies.
05Does it understand voice notes?
Yes. It transcribes them, understands them and replies.
06What if it doesn't know the answer?
It tells the customer it's passing them to a team member and sends that person a summary of the conversation. It doesn't make answers up.
Try our agent yourself
Open the chat and ask about an order or request a return. If you like it, we'll build one like it for you.
2Conversation · WhatsApp
Nine more types, each built for a job
Got an idea or a problem? Let's start there.
Tell us what you need and we will come back with a tailored quote.
- A tailored quote, no fixed packages
- No commitment until you agree
- A year of support after delivery