Nuzul
A multilingual chat agent that answers guests and books rooms and services from the hotel system.
A concept project for a fictional company, showing how we think and what we deliver on this type of project. It is not work for a real client. Interfaces are shown in Arabic, as designed for the Saudi market.
5 screens from the design
The challenge
Enquiries arrive in Arabic and English around the clock from different countries, and replies are slow outside working hours.
Proposed solution
- 01
Speaks every language
Replies in the guest's language: Arabic, English and others.
- 02
Books from the system
Reads availability and rates from the hotel management system and books directly.
- 03
Stay services
Housekeeping, restaurant and transport requests routed to the right department.
- 04
Post-stay follow-up
A review request and offers for the next visit.
What the client receives
- Agent on the website and WhatsApp
- Integration with the hotel management system
- Request routing to departments
- Conversation dashboard for the team
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