Rifq Clinics
Online appointment booking and a WhatsApp agent that answers patients, books and sends reminders.
A concept project for a fictional company, showing how we think and what we deliver on this type of project. It is not work for a real client. Interfaces are shown in Arabic, as designed for the Saudi market.
5 screens from the design
The challenge
Reception staff are tied up with calls and WhatsApp all day, and missed appointments are frequent because reminders are manual.
Proposed solution
- 01
WhatsApp agent
Answers common questions: services, locations, insurance and opening hours.
- 02
Direct booking
Reads available slots from the clinic system and books without staff involvement.
- 03
Reminders and confirmation
A message the day before, with the option to confirm or reschedule.
- 04
Smart handover
Emergencies and medical questions go to a team member with a conversation summary.
What the client receives
- Chat agent on WhatsApp and the website
- Online booking page
- Integration with the clinic management system
- Dashboard for conversations and bookings
- Working prototype within two weeks
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