Design concept AC maintenance company
Marsad
A voice agent that takes fault calls in the customer's dialect, schedules a technician and sends confirmation.
A concept project for a fictional company, showing how we think and what we deliver on this type of project. It is not work for a real client. Interfaces are shown in Arabic, as designed for the Saudi market.
Project screens
5 screens from the design
Live call1 / 5
01
The challenge
In summer the calls explode, the line is busy, and customers call a competitor instead.
02
Proposed solution
- 01
Instant answer
The agent answers every call in natural Saudi dialect.
- 02
Initial diagnosis
Asks about the AC type, the fault and the address.
- 03
Technician scheduling
Picks the nearest available slot based on technician zones.
- 04
Confirmation and handover
A confirmation message to the customer, with complex cases passed to staff.
03
What the client receives
- Voice agent on the company number
- Integration with the technician schedule
- Confirmation and reminder messages
- Call recordings and summaries
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